Terms & Conditions
Intense Records offers an online shopping facility which operates on a secure server hosted by approved specialists. To order via the web click on the shop ping cart icon, then click on "Your Cart" to complete your order. An e-mail confirmation will be sent for all orders placed using our shopping cart. We process and ship the same day all orders placed before 4PM (GMT). Prices are valid as at the date of ordering.
Intense Record Shop is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods or the order appearing on Intense Records Shop site or for unavailability.
To order via phone or email:
- +44 (0)1245 347372
- enquiries@intenserecords.com
We accept via Sage Pay all major credit cards including Visa, Visa Debit, Mastercard, UK Maestro, and PayPal.
Alternatively, you may send postal orders or checks. Please contact using one of the methods below if you would like to pay using one of these methods.
- +44 (0)1245 347372
- enquiries@intenserecords.com
All UK orders received before 4.00pm are dispatched on the same day.
Orders within the UK will be sent First Class Tracked by Royal Mail with email and text notifications, plus a photo taken on delivery. You can add a signature (recorded delivery) for an extra cost at checkout.
Overseas orders will be sent by Royal Mail Tracked or Signed Air Mail as standard mail has no compensation available in the event of loss or damage in transit.
All delivery times quoted on the Intense Record Shop site are estimates only based on availability, normal processing, and delivery time.
The average delivery time for orders is as follows:
- Orders in the UK will take between 1–3 days.
- Orders to Europe will take approximately 2 to 4 days.
- For orders sent to the rest of the world allow 3–7 days.
Reserve your ordered products at our store with our new Record Box feature. Add pre-orders, back-orders, Friday releases, new releases, or even in-stock items to your box.
We'll notify you by email as soon as your items become available. Build your collection at your own pace and take advantage of our shipping deals by combining multiple items in a single order.
When you're ready to ship, check out your Record Box. You'll only be charged a shipping fee if applicable. Plus, you can add more in-stock items to your order at this time.
Enjoy the flexibility and convenience of our Record Box!
Each item is given set delivery charges that are determined by its weight. The total amount of delivery will be calculated when you complete your order. If you would like to send your parcel recorded delivery, then add the Recorded Delivery option in the shopping cart. Postal charges for Equipment & Merchandise are worked out on a separate scale according to weight.
The below table shows a guide to our delivery prices for Records and CDs.
| Destination | 1st Record | Each Additional Record | 1st CD | Each Additional CD | Promotion | Recorded Delivery |
|---|---|---|---|---|---|---|
| United Kingdom | £4.50 | £0.00 | £3.50 | £0.00 | Spend over £70.00 and get free delivery | £1.10 |
| EU | £10.00 | £2.00 | £6.00 | £1.00 | £6.00 | |
| USA, Australia & New Zealand | £17.00 | £3.00 | £13.50 | £1.00 | £6.00 | |
| Rest of World | £16.00 | £2.00 | £13.00 | £1.00 | £6.00 |
Recorded delivery is automatically added for all orders outside of the United Kingdom.
If you experience any problems placing an order or with an order you have received, you contact us via one of the methods below:
- +44 (0)1245 347372
- enquiries@intenserecords.com
If an item is out of stock, you will give one of the following options:
- Would you like to wait for restocking, the time taken to restock may vary?
- Would you like to wait to replace the out-of-stock item with another item, up to the same value?
- Would you like to be refunded for the out-of-stock item?
Sent-in-error items or wrongly described items: We will exchange any items, as long as you apply within 1 week of receiving your order.
Faulty: We will exchange any items, as long as you apply within 1 week of receiving your order.
Items ordered in error: Officially, all sales are "firm sale" and we will not exchange items customers have ordered by mistake. If we see a mistake, we will do our best to contact you.
- Pre-orders are for full release tracks awaiting release, NOT promo's.
- All tracks released on the same day will be shipped together. The release date of each title is listed in brackets.
- If you order tracks with varying release dates, they will not be shipped until the final track is released.
- If you want to receive your pre-orders as and when they are released, please order varying release dates separately.
- Back Orders are for full release tracks that are not in stock but can be still ordered.
- Please allow two weeks for back orders to arrive in stock.