Orders
How do I place an order?
Browse our range of music, equipment and merchandise, add your chosen items to your basket and proceed through our secure checkout.
Once your order has been placed, you'll receive an email confirmation containing your order details.
Can I change or cancel my order?
If your order hasn't yet been processed or dispatched, we may be able to make changes.
Please contact us as soon as possible with your order number and we'll do our best to help.
How can I check the status of my order?
If you have an account, you can log in to view your order history and status at any time.
You'll also receive email updates as your order progresses.
Shipping & Delivery
Where do you deliver?
We ship throughout the UK and to many international destinations.
Available delivery options and costs will be shown during checkout.
How long does delivery take?
Delivery times vary depending on your location and chosen shipping service.
Estimated delivery times will be displayed at checkout and confirmed in your dispatch email.
Will I receive tracking information?
Yes. Where tracking is available, you'll receive tracking details once your order has been dispatched.
How are records packaged?
We understand how important the condition is to collectors.
All records are carefully packaged using purpose-made record mailers and protective materials to help ensure they arrive safely.
Pre-Orders
How do pre-orders work?
Pre-ordering allows you to reserve an item before its official release date.
Your order will be dispatched as soon as stock is received from the supplier.
Why has my release date changed?
Release dates are set by record labels and distributors and occasionally change.
If a release date is updated, we'll update the product listing and dispatch your order as soon as stock becomes available.
Can I order in-stock and pre-order items together?
Yes, but your order may be held until all items are available.
If you need in-stock items sooner, we recommend placing separate orders.
Vinyl & Music Products
Are your records new or used?
Unless stated otherwise, all records are brand new and sourced from authorised distributors and suppliers.
Any pre-owned or second-hand products will be clearly identified within the product description.
Do you sell limited editions?
Yes.
We regularly stock:
- Coloured vinyl
- Limited pressings
- Exclusive editions
- Box sets
- Collector releases
Availability is often limited, so we recommend ordering early.
Can you source a specific record?
If you're searching for a particular release, contact us and we'll be happy to check availability through our supplier network.
DJ Equipment
Do you sell equipment for beginners?
Absolutely.
Whether you're buying your first turntable or building a professional DJ setup, we stock equipment suitable for every experience level.
Do you sell replacement styli and cartridges?
Yes.
We carry a range of cartridges, styli and accessories to help keep your setup performing at its best.
Can you recommend equipment?
Our team has years of experience with DJ and audio equipment and can help you find products suited to your needs and budget.
Returns & Refunds
Can I return an item?
If you're not completely satisfied with your purchase, please contact us to discuss your options.
Full details can be found in our Returns Policy.
What if my item arrives damaged?
Please contact us within 48 hours of delivery and include:
- Your order number
- A description of the issue
- Photos showing any damage
We'll work quickly to resolve the problem.
What if my record is faulty?
In the unlikely event that you receive a faulty product, please contact us and we'll arrange an appropriate resolution.
Account & Payments
Do I need an account to place an order?
No. You can check out as a guest.
Creating an account allows you to:
- View order history
- Save delivery addresses
- Track orders more easily
- Speed up future purchases
What payment methods do you accept?
We accept all major debit and credit cards as well as the payment methods available through Shopify Checkout.
Is my payment information secure?
Yes.
All payments are processed through secure, industry-standard payment gateways and Shopify's secure checkout system.
Store Visits & Click & Collect
Do you have a physical store?
Yes. Intense Records operates from two locations in Chelmsford, Essex, where you can browse our latest vinyl releases, music merchandise, DJ equipment and accessories in person.
Our knowledgeable team is always on hand to help you discover new music, track down specific releases and find the right equipment for your setup.
Store Locations
Store 1
33/34 Viaduct Road, Chelmsford, Essex, CM1 1TS
Store 2
Unit 11 Meadows Shopping Centre, 42-47 High Street, Chelmsford, Essex, CM2 6FD
Visit our Contact Us page for opening hours, directions and full contact details.
Do you offer Click & Collect?
Where available, Click & Collect can be selected during checkout.
You'll receive a notification when your order is ready for collection.
Still Need Help?
Can't find the answer you're looking for?
Whether you're searching for a specific release, need advice on equipment or have a question about an order, our team is here to help.
